HOTEL REGULATIONS

1 SUBJECT OF THE REGULATIONS

1. The Regulations define the rules for the provision of services, liability and stay at the Hotel and are an integral part of the contract, which is concluded by signing the registration card, as well as by making a reservation or paying a deposit or prepayment or the entire amount due for the stay at the Hotel. By performing the above-mentioned activities, the Guest confirms that he has read and accepts the terms of the Regulations.
2. The Regulations apply to all guests staying at the Hotel.
3. The regulations are available for viewing at the hotel reception, in each hotel room, and on the website: www.hotelnowydwor.pl.

2 HOTEL DAY

1. The hotel room is rented daily.
2. The hotel day lasts from 2:00 p.m. on the day of arrival until 12:00 the next day.
3. If the Guest did not specify the length of stay when renting the room, it is assumed that it was rented for one day.
4. The Guest should submit a request to extend the hotel day at the reception desk by 10:00 on the day of the expiry of the stay at the Hotel. The hotel may not take into account the request to extend the stay if all accommodation places are used or in the case of guests who do not comply with these regulations. The hotel will take into account the request to extend the stay to the extent possible.

3 RESERVATION AND CHECK-IN

1. The basis for checking in is to show the reception employee an ID document with a photo and fill out and sign the registration card.
2. A hotel guest may not transfer the room to third parties, even if the period for which he/she paid the stay fee has not expired.
3. Persons not registered at the Hotel may stay in the hotel room from 7:00 a.m. to 10:00 p.m.
4. The hotel may refuse to accept a Guest who grossly violated the Regulations during the previous stay, in particular by causing damage to the hotel property or the property of Guests, personal injury to the Guest, Hotel employees or other persons staying at the Hotel.
5. The reservation is considered guaranteed if a prepayment of 100% of the value is made within 7 days from the date of reservation, or within another time agreed with the reception employee. Lack of prepayment may result in cancellation of the reservation, unless otherwise agreed in the agreement for the provision of services provided at the Hotel between the Guest/Guests and the Hotel.
6. If the room reservation is not canceled by 12:00 on the day of arrival or if the Guest does not arrive at the Hotel on the scheduled date, the prepayment will not be refunded, unless otherwise agreed in the contract for the provision of services provided at the Hotel between the Guest/Guests and the Hotel.
7. If the Guest resigns from the stay during the hotel day, the Hotel does not refund the fee for a given hotel day, and if this fact was reported after 12:00 on a given day, also for the next hotel day, unless the contract for the provision of services provided at the Hotel concluded otherwise agreed between the Guest/Guests and the Hotel.
8. Package stays are treated as a whole and if the Guest cancels their stay during their duration, the Hotel does not refund the package fee.

4 SERVICES

1. The hotel provides services in accordance with its category and standard.
2. In case of any reservations regarding the quality of services, the Guest is asked to immediately report them to the hotel reception, which will enable the staff to improve the standard of services provided.
3. The hotel is obliged to provide guests with:
   – conditions for complete and unrestricted rest,
   – safety of stay, including the security of keeping information about the Guest secret,
   – professional and courteous service in all services provided at the Hotel,
   – cleaning the room and making necessary repairs to equipment during the Guest's absence, and in their presence only if they so wish.
4. Additionally, at the Guest's request, the Hotel provides the following services free of charge:
   – providing information related to your stay and travel,
   – wake-up at the designated time,
   – storing money and valuables in the hotel deposit during the Guest's stay at the Hotel, subject to § 6 section 4 of these Regulations,
   – storage of the Guest's luggage,
   – ordering a taxi.
5. The hotel provides accommodation for animals traveling with their owners (Hotel guests). This service is associated with additional costs, in accordance with the agreed pricing policy of the Hotel.

5 GUEST RESPONSIBILITY

1. Children under 12 years of age should stay in the Hotel under the constant supervision of their legal guardians. Legal guardians are financially liable for any damage resulting from the children's actions.
2. The hotel guest bears full financial responsibility for any damage or destruction of the Hotel's equipment and technical devices, resulting from his fault or the fault of people visiting him. The hotel reserves the right to charge the Guest's credit card for any damage caused after his departure.
3. In the event of a violation of the provisions of the Regulations, the Hotel may refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the Hotel's requests, settle the amount due for previous services, pay for any damage and leave the Hotel.
4. Each time a guest leaves the room, for safety reasons, he or she should turn off the TV, turn off the light, turn off the taps and close the door.
5. The hotel has a statutory right of lien on items brought by the Guest to the Hotel in the event of delay in settling the payment for the stay or failure to settle the amount due for the services provided.
6. In the public areas of the Hotel, including the corridors, lobby, swimming pool, garden, etc., it is strictly forbidden to drink your own alcohol, i.e. alcohol not purchased in the Hotel.

6 HOTEL LIABILITY

1. The hotel is liable for loss or damage to items brought by persons using its services to the extent specified in the provisions of the Civil Code.
2. The guest should notify the reception desk about the damage immediately after discovering it.
3. The hotel is liable for the loss or damage of money, securities, valuables or items of scientific or artistic value only if these items have been left for safekeeping in the hotel depository.
4. The hotel reserves the right to refuse to accept high-value items, large amounts of money, items that pose a threat to security and large-d items that cannot be deposited in the hotel deposit.
5. The hotel is not liable for damage or loss of a car or other vehicle belonging to the Guest, items left in it or live animals left in it, regardless of whether these vehicles were parked in the hotel parking lot or outside the hotel premises.

7 RETURN OF ITEMS LEFT

1. Personal items left in the hotel room by the departing Guest will be sent back to the address indicated by the Guest at his/her expense.
2. In relation to items left behind for which the owner has not been identified or his address has not been established - the provisions of generally applicable law apply, including: provisions of the Civil Code.
3. Appropriate provisions of generally applicable law apply to the storage of money, securities, valuables and items of scientific or artistic value left in the Hotel, including: Civil Code.

8 NIGHT SILENCE

1. The hotel has a quiet night from 10 p.m. to 6 a.m. All organized events take place in strictly reserved rooms, while night silence must be maintained in the open spaces of the Hotel.
2. The behavior of guests and people using the hotel's services should not disturb the peaceful stay of other guests. The hotel may refuse to continue providing services to a person who violates this rule.

9 COMPLAINTS

1. Guests have the right to submit complaints if they notice any deficiencies in the quality of services provided.
2. All complaints are accepted by the hotel reception.
3. A complaint should be submitted immediately after noticing any deficiencies in the standard of services provided.

10 ADDITIONAL PROVISIONS

1. Smoking is strictly prohibited in the Hotel and its immediate surroundings except in designated areas intended for this purpose. Failure to comply with the ban is tantamount to consent to debiting the Guest's account with the amount of PLN 500.
2. Dangerous goods - weapons and ammunition, flammable, explosive and illuminating materials - cannot be stored in hotel rooms.
3. It is prohibited to carry out door-to-door sales and sales within the Hotel.
4. Guests are not allowed to make any changes to the hotel rooms and their equipment, apart from slightly rearranging the furniture and equipment, without affecting their functionality and safety of use.
5. For reasons of fire safety, it is prohibited to use heaters, electric irons and other similar devices that are not part of the room equipment in hotel rooms and they belong to the Guest or were contributed by the Guest.

11 PERSONAL DATA PROTECTION

1. Your data will be processed by the Nowy Dwór Hotel and Restaurant mgr Jolanta Podgórska-Migut based in Świlcza 146 E, 36-072 Świlcza in order to perform the contract with the Hotel. The content of the information obligation is available at the hotel reception, in the SPA and on the website at www.hotelnowydwor.pl in the "Personal data protection" tab.

1. The Wellness & SPA Center is open every day from 10:00 to 22:00. The sauna area is open from Monday to Thursday from 16:00 to 22:00, from Friday to Sunday and on holidays from 14:00 to 22:00. The Hotel reserves the right to change the opening hours of the Wellness & SPA Center for reasons beyond the Hotel's control, e.g. failures, renovations, technical breaks or due to organized events.
2. There is a textile-free zone in the sauna and cooling area. The sauna and cooling area is available only to adult guests.
3. On the Wellness & SPA premises it is prohibited to:
   – staying with people whose condition indicates the consumption of alcohol or other intoxicants,
   – bringing alcohol and other intoxicants,
   – using glassware,
   – introducing animals, disturbing the stay of other people,
   – causing situations that threaten your own or other people's safety, in particular jumping into water or running,
   – it is forbidden to take the Spa equipment outside its premises.
4. Please conduct conversations at a voice level that will allow other guests to relax, both during group classes and individual treatments.
5. Guests are asked to return the towels, pareos and other accessories they have collected to the Pool Reception.
6. People visiting the Spa are asked to change their shoes in the cloakroom at the Spa Reception. Footwear that has been worn outside the Spa should not be worn on-site. In the swimming pool and sauna area it is obligatory to wear appropriate non-slip footwear (e.g. flip-flops), which we put on in the changing room. Swimming pool shoes are required to be worn throughout the entire pool and sauna area, with the exception of using individual saunas, which can be entered after taking off the shoes.
7. Spa guests with medical conditions such as diabetes, heart disease, high or low blood pressure and those taking anticoagulants, antihistamines, sedatives or beta blockers should consult a doctor before using the Spa services.
8. Please use the shower before using the swimming pool and between sauna sessions.
9. The fee paid for unused admission tickets, services and in the event of asking the Guest to leave the Facility under the terms specified in these Regulations is non-refundable.
10. Please come to the SPA Center for 5 minutes before the planned procedure. Being late for the treatment will result in the cost of the scheduled treatment time.
11. If you are unable to attend the treatment, the Guest is obliged to cancel the visit at least 24 hours before the start of the treatment.
12. Employees of the Wellness & SPA Hotel are entitled to stop the treatment or ask the Guest to leave the facility if they encounter behavior of the Guest that is inappropriate or inappropriate for the place where he or she is (sexual propositions, aggression, etc.).
13. Elderly people, pregnant women, people with heart problems, diabetics, and people with hypertension should not use the sauna.
14. After using the sauna, take a cool shower and rest. The session can be repeated.
15. Before entering the sauna, you must remove jewelry, swimwear and shoes. In the sauna, please sit on a towel or pareo so that your entire body rests on it.
16. The use of essential oils and fragrance bouquets in the sauna is prohibited.
17. When using sports equipment in the gym, it is prohibited to exercise without shirts or in an incomplete wardrobe. Sports footwear should be clean and should not have black soles. After each use of the equipment, please clean the station, put the weights back and disinfect the devices.
18. The Guest is responsible for any damage resulting from improper use of sports equipment.
19. All persons on the premises of the Wellness & SPA Hotel are obliged to observe these regulations and obey the orders of its employees.
20. Hotel Wellness & SPA Nowy Dwór in Świlcza is not liable for any damage resulting from failure to comply with the above Regulations.
21. The entire SPA area is a non-smoking area.
22. The stay at the Facility is for relaxation. Guests are obliged to behave politely and not disturb other guests.
23. Your data will be processed by the Nowy Dwór Hotel and Restaurant mgr Jolanta Podgórska-Migut based in Świlcza 146 E, 36-072 Świlcza in order to perform the contract with the Hotel. The content of the information obligation is available at the hotel reception, in the SPA and on the website at www.hotelnowydwor.pl in the "Personal data protection" tab.